Refund & Return Policy – Aqualabs.com

Thank you for shopping with Aqualabs.com. Your satisfaction is important to us, and we aim to provide a reliable and transparent shopping experience. Please review our return and refund policy below for complete details.

30-Day Return Policy

If you are not fully satisfied with your purchase, you may request a return within 30 days from the delivery date.

To be eligible for a return, your item must be:

• In the same condition as when received
• Unused and in its original packaging
• Accompanied by a receipt or proof of purchase

To initiate a return, please contact us at aqualabs.help@gmail.com. Once your request is approved, we will provide return instructions and a return authorization. Returns sent without prior authorization may not be accepted.

Damages & Order Issues

Please inspect your order upon arrival. If your product arrives damaged, defective, or incorrect, contact us within 48 hours at aqualabs.help@gmail.com with your order number and clear photos of the issue.

Our team will review your claim and arrange a replacement or refund where appropriate.

Exceptions / Non-Returnable Items

The following items cannot be returned or refunded:

• Opened or used aquarium treatment and water care products
• Personalized or special-order items
• Perishable or consumable goods
• Hazardous or flammable materials
• Sale items and gift cards

If you are unsure whether your item qualifies for return, please contact our support team before sending it back.

Exchanges

To exchange a product, please complete a return for the original item and place a new order once the return is approved. This allows faster processing and accurate order tracking.

European Union 14-Day Cooling-Off Period

If your order is delivered to an address within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving the item. Items must be unused, in their original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or payment provider to complete processing.

If more than 15 business days have passed since your refund was approved, please contact us at aqualabs.help@gmail.com.

Contact Us

If you have any questions about returns or refunds, please contact our customer support team:

Email: aqualabs.help@gmail.com
Address: Geschwister-Scholl-Straße 37, 28844 Weyhe, Germany

At Aqualabs.com, we strive to make every shopping experience simple, secure, and reliable.