Shipping & Returns – Aqualabs.com

At Aqualabs.com, we are committed to providing reliable shipping and a simple, transparent return process. Please review the details below for information about order processing, delivery timelines, and return eligibility.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During busy periods, processing times may be slightly longer. If your order experiences a delay, our support team will notify you promptly via email at aqualabs.help@gmail.com.

Shipping Rates & Delivery Estimates

Shipping costs are automatically calculated at checkout based on your location and order size.

• Standard Shipping (Germany & EU): 3–7 business days
• Express Shipping (Germany & EU): 1–3 business days
• International Shipping: 7–14 business days depending on destination and customs processing

Note: Delivery times may vary due to carrier delays, weather conditions, customs inspections, or peak shipping periods.

Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to update after dispatch.

International Shipping

Aqualabs.com ships to selected international destinations. Customers outside the European Union are responsible for any customs duties, import taxes, or local fees required by their country.

Aqualabs.com is not responsible for customs delays or additional import-related charges. Please review your country’s import regulations before placing an order.

Lost, Stolen, or Damaged Packages

Aqualabs.com is not liable for packages lost, stolen, or damaged after confirmed delivery. If your order arrives damaged, please contact us within 48 hours at aqualabs.help@gmail.com with your order number and clear photos.

Our support team will review your case and assist with a replacement or refund where applicable.

30-Day Return Policy

If you are not satisfied with your purchase, you may request a return within 30 days from the delivery date.

To be eligible for a return, your item must be:

• In the same condition as received
• Unused and in its original packaging
• Accompanied by proof of purchase

To initiate a return, contact us at aqualabs.help@gmail.com. Once your request is approved, we will provide return instructions. Returns sent without authorization may not be accepted.

Non-Returnable Items

• Opened or used aquarium treatment or water care products
• Personalized or custom-made items
• Perishable or consumable goods
• Gift cards or clearance items

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 10 business days. If more than 15 business days have passed since approval, please contact us at aqualabs.help@gmail.com.

Contact Us

For any questions regarding shipping, delivery, or returns, please contact our customer support team:

Email: aqualabs.help@gmail.com
Address: Geschwister-Scholl-Straße 37, 28844 Weyhe, Germany

Thank you for choosing Aqualabs.com — your trusted source for aquarium supplies and reliable customer support.